Besides the described at the section Services>>Maintenance services we provide the clients of Oracle corporation with a first-line technical support.

Standard Technical Support gives the users right for the following services:

• Direct telephone line for the consultations of our specialists from Minsk and Moscow (Mon-Fr, 9:00-18:00)
• Receiving additional technical information, patches for the revealed problems resolution
• Free updates to ensure compatibility with the new operational systems
• Free upgrades according their appearance at the market (documentation included)
• Programs migration possibility while moving to another operational system with respect of Oracle migration conditions
• Access to the Technical Support informational system which includes:
  • requests and inquiries for problem resolution by emails
  • access to the last technical information about the Oracle products at the World Wide Web: metalink.oracle.com
  • iTARs — Technical Assistance Requests through the WEB to the global data base of the Oracle Technical Support 
  • FTP-server of the Technical Support services: ftp.oracle.ru
  • access to the informational e-system of the Oracle Technical Support (OracleMetaLink)
  • Hot Topics — news digest about the last Oracle products, technical bulletins, problem resolution FAQs, information about removal of the certain products from the Technical Support and maintenance
  • Installation Assistance Area
  • Technical Support Knowledge Base (it has a strong search tools which allows executing search all over the world in all published in the technical repository materials)
    • Technical Support bulletins
    • Problem resolution notes
    • Bugs fixing notes
    • Alerts of the new products
    • Information about the last versions or new product features
    • Installation guides
    • Product Reference Area
      • Product documentation
      • List of supported versions
      • Compulsory corrections  
      • Bulletins and related articles
  • Technical Forum